General Policies

You must be of legal age in your state of residence (Generally 21 years of age) to purchase tobacco products.
Shipping delivery times are estimates and are not guaranteed unless otherwise noted.
Louisiana residents add 4% sales tax.  Iberia Parish residents add 4.5% sales tax.  Remittance of any taxes on orders shipped outside of Louisiana is the responsibility of the purchaser.

Returns Policy

Keeping you happy is our number one priority. Returns are easy - if you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of your order for an exchange, credit, or refund. Returns take up to 10 business days from receiving a return to process. Before returning the item, please call 337-366-5321 and let us know what item you are returning and why. Then a Return Merchandise Authorization will be issued.

We do our best to provide you with the highest quality cigars, and related products, in perfect condition, as quickly as possible. Every shipment is inspected for quality and undergoes a series of several spot-checks by our shipping staff for accuracy and quality. Should you experience any problems, please contact Customer Service by calling or emailing as described on the Links and Contact page of this web site. We're here to help. We guarantee your satisfaction and we will work to achieve it.

For cigars by the bundle of 20 cigars or more, if you try 1 cigar and return the remainder, you will receive full merchandise credit, less shipping charges. If you try more than 1, pro-rata credit is applied, less shipping charges. For 1/2 bundles of 10 cigars or less, 5-packs and non-cigar merchandise, returns must be in new, unopened condition to receive full credit. This includes having cigars in their cellophane wrappers. Please keep the original packaging and any accessories to return with the item and do not return any cut or smoked cigars, as this may affect your refund.

Privacy

The only personal information retained by Black Dog Cigar LLC is your email address, and in some cases your physical shipping address.  No credit card or financial information is retained or saved.

DISCLAIMER

Black Dog Cigar LLC is a limited liability company, chartered by the State of Louisiana Secretary of State,  fully permitted by the Alcohol and Tobacco Control of Louisiana, and licensed  by the State of Louisiana, Parish of Iberia, and City of New Iberia, LA.  Copies of all charters, licenses, permits, and taxation documents are available upon request through the Contacts page of this web site.


Much of the content of this web site, and of any writings attributed to myself, are the result of my own opinions, musings, or experience.  I take complete authorship responsibility of the content of those writings, but do not accept any liability for their use outside of the Black Dog web-site, or other application.  Any, or all, of the original content of this web site are without copy write or other protection.


Any other writings in this web site not by my own origin are compiled from sources that have either been duly noted or recognized, to the best of my ability, or have been published with no copy write or notice of private authorship.  I take no responsibility for those other described writings or their use, application, or quotation within this web site or any place other.


Any other comments, suggestions, or writings submitted to, and published within this web site are the property and responsibility of the writer, and I accept no responsibility nor liability for them.

Black Dog Cigars © 2014 All Rights Reserved

General Policy Statement Below...